In the fourth of our series about helping in a crisis, we talk to one of our brilliant Coordinators, Natalie Holmes, about not taking things personally.
– When people are stressed and anxious they can take that out on the helper because you can become a target for their frustrations
– It can make you doubt yourself and you can get defensive
– So be aware that their frustrations are normal when people are vulnerable and in need but you can diffuse the situation by not taking it personally
– Don’t expect everyone to be grateful for what you are doing!
– Keep your head and keep reminding yourself that they are frustrated at the situation rather than you
You can view all the videos in the series here.
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